RETURN & SHIPPING POLICY – Lumea Rose California

IMPORTANT: PLEASE READ OUR RETURN POLICY CAREFULLY. NO EXCEPTIONS WILL BE MADE, AS YOU AGREED TO THE TERMS AT THE TIME OF PURCHASE.

RETURNS

·             Timeframe: You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange.

·             Conditions: Returned items must be in the same condition as received – unused and in the original packaging. For items where hygiene is important, products must be properly cleaned before starting the return process.

·             Exclusions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and some skincare products.

 

RETURN PROCESS

If you would like to return a product, please email support@lumearose.com with the following details:

·             your order number

·             reason for the return

·             a photo of the product (if damaged)

·             your contact information

 

REFUNDS

·             Procedure: Once your return is received and inspected, you will receive an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your credit card or original payment method within 30 days.

·             Delayed or Missing Refunds: If you haven’t received a refund after 30 days, first check your bank account. If the refund is still not visible, contact us at support@lumearose.com

 

 

COSTS

·             Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a tracked service, as we are not responsible for lost returns.
Returns must be shipped to China, with return shipping costs starting from 30 USD, to be paid by the customer.

 

EXCEPTIONS

·             Defective or Incorrect Items: If you receive a defective or incorrect item, we will send a replacement at no cost.
If a mistake happens again on the second shipment, you will receive a full refund.

·             Order Cancellations: Orders cannot be cancelled once placed due to our automated processing system.

For any questions or more information about our return policy, please contact us at support@lumearose.com